Resourcing Customer Service Associate - Field Service

  • Employer BT
  • Job type Intermediate Apprenticeships
  • Salary £16,422
  • Deadline 30/11/-0001

  • Entry requirements Any Level
  • Locations Sheffield
  • Qualifications gained Vocational Qualification
  • Date published 18/08/2022

What you’ll be doing

Our Field Service Resourcing team is responsible for ensuring that we have the right people, in the right place, at the right time to ultimately provide a brilliant experience for our customers.

Resourcing Customer Service Associates support our Field Service Function and building relationships is key! No two days will be the same – as will no two conversations. Whether it’s talking to our customers, our engineers, or our internal teams you’ll need to be forward thinking and proactive making sure we hit deadlines and provide a brilliant customer experience.

You make sure we meet our contractual obligations with the customers, driving customer satisfaction. You’ll learn about all our different products and services, and how they can help our customers, and channel this into the service you give them. We’ll teach you how to listen, how to keep calm under pressure and how to relate to your customers, so you can really work out what is best for them. You’ll make sure that in the end, they have a great experience with us.

This job is available in the Enterprise part of our business. 

About the apprenticeship you’ll study for

As an Apprentice Customer Service Associate, you’ll study for a Level 2 apprenticeship, called Customer Service Practioner.

  • Your apprenticeship scheme will last for 18 months.
  • You’ll spend a minimum of 20% of your time learning and studying. You’ll need to complete one “study work” day a week. 

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