Communicate with colleagues, customers and the General Public providing clear, accurate and timely information
Use appropriate verbal and non-verbal communication skills in the workplace.
Reconcile different views within an argument, disagreement or opinion to achieve an effective outcome
Collection and transportation wastes and resources
- Plan the collection of waste, including access routes to and from the waste, safety and suitability of collection equipment and machinery. Prepare for the loading and unloading of wastes and resources in line with regulatory and organisational policy and procedure. Collect Waste using manual and mechanical handling techniques, Reject waste and deal with non-conforming waste in accordance with organisational procedures.
Identification and processing of recyclables
- Identify and segregate materials that are suitable for recycling, check that recyclables confirm to required quality standards, prepare, check, maintain and use equipment for sorting materials for recycling, carry out sorting methods in accordance with organisational procedures and practices, deal with superfluous materials and non-recyclables.
Processing wastes and resources
- Identify, segregate and process waste, recyclables and other materials. e.g. glass, all grades of plastics, metals – aluminium, steel, copper etc., organic waste (food, green), textiles, WEEE, batteries, chemicals in accordance with company policies and procedures.
Disposal of wastes and resources
- Dispose of wastes in accordance with regulatory and organisational procedures, demonstrate the application of the Waste Hierarchy and regulatory requirements for the disposal of specific wastes, including hazardous wastes, asbestos, waste electrical and electronic equipment, clinical wastes.
Health, safety and hygiene
- Follow safe working procedures and practices in accordance with legislative and organisational requirements
- Identify and deal with problems which could affect health, safety and hygiene requirements in accordance with your responsibilities and company policies and procedures.
- Hazard spot – be able to recognise and report a near miss, incident, occurrence
Work with others
- Agree the division of work with others before beginning work
- Carry out and complete work activities as part of a team within performance requirements
- Deal constructively with colleagues and others to enable tasks to be undertaken effectively and safely
- Contribute to site meetings and tool-box talks
Reporting and recording Information
- Maintain records in accordance with organisational procedures e.g. Permits to Work, Route Maps, Waste Transfer Notes, Waste Segregation Sheets, Daily Checklists, Risk Assessments, Hazardous Waste Consignment Notes, Work Instructions, Daily Round Report, Defect Checks
- Report problems which arise to the relevant person in line with organisational job role responsibilities
Carry out routine checks
- Prepare to use vehicles, machinery and equipment, including daily checks to confirm working order in accordance with work instructions and manufacturer’s instructions. Report any defects as per company procedures.
- Adhere to documented organisational procedures and work instructions to plan and carry out daily tasks
- Listen, confirm understanding and follow instructions provided by colleagues and others
- The role and contribution of the waste and resources industry, types of waste (plastics, metals, glass, green, Waste Electrical and Electronic Equipment (WEEE), residual, unknown) and treatment options. This should include an introduction to the Waste Hierarchy and the principles of waste and resource management: to include recycling, reuse, collection, sorting, segregation, transfer stations, Material Recycling Facilities (MRFs), Household Waste and Recycling Centres (HWRCs), Refused Derived Fuel (RDF), Anaerobic Digestion (AD), In vessel and Windrow Composting
The principles and purpose of environmental protection in the waste industry e.g. Duty of care, waste hierarchy
Know the organisational policies and objectives for environmental protection. A practical understanding of Environmental Permits for applicable site(s), to include awareness of what wastes are permitted on site.
Pollution including sources, pathways, receptors and the potential environmental impact. Pollution control measures including physical, legal and organisational policies and procedures.
Health & Safety
- The relevant health and safety legislation e.g. Manual handling, Control of Substances Hazardous to Health, Provision and Use of Work Equipment Regulations, Lifting Operations and Lifting Equipment Regulations and associated processes, procedures and safe working practices in your workplace. The associated hazards and risks, the potential for harm and relevant control measures used to mitigate risk.
- A company’s systems and procedures for receiving, checking, segregating, handling and transferring waste.
- Understand the process and know how to comply with the relevant Environmental Permit.
How to communicate effectively with managers, peers, internal and external customers.
How to deal with conflict with internal and external contacts.
Circular Economy and Sustainability
- How to prevent waste, prepare for reuse (upcycle, refurbish), recycle, and recover contribute to sustainability and promote the circular economy.
Health and Safety
- Demonstrate at all times a consistent and positive safety led mind-set with respect to self, colleagues and others
- Consistently follow organisational health, safety and hygiene procedures, practices and standards.
- Report instances of non-compliance such as unsafe acts, practices, equipment and workplaces.
- Accept ownership and responsibility for your behaviours and actions, and work in a professional manner at all times.
- Take appropriate action if poor or unsafe practice is witnessed.
- Work within your own levels of responsibility and know when to seek advice.
Customer care/Dealing with people
- Show dignity, respect, empathy and professionalism when dealing with others, including customers, colleagues and the public
- Behave in a manner which demonstrates an awareness of the needs and concerns of others in line with equality and diversity company policies and legislation.
- Act in a fair, consistent and impartial manner, be open and honest and operate within organisational values
- Listen and respond to others in a manner which demonstrates interest and understanding, recognises needs and expectations and achieves positive engagement
- Communicate effectively with others.
Shows fairness and consideration to others, collaborates with others, listens to and takes account of different views to reach agreed outcomes.
For level 2 apprenticeships, apprentices must achieve level 1 English and maths and take the test for level 2 prior to taking their EPA. For those with an education, health and care plan or a legacy statement, the apprenticeship’s English and maths minimum requirement is Entry Level 3. A British Sign Language (BSL) qualification is an alternative to the English qualification for those whose primary language is BSL.
On completion of this apprenticeship for Level 2 Waste Resources Operative, learners will be eligible for Technician Grade of membership from the Chartered Institution of Wastes Management.
Originally published on Gov.uk, this information has been re-used under the terms of the Open Government Licence.";