- Analysis: analyses system problems by selecting the appropriate tools and techniques in line with organisation guidance
- Rectification: selects the most appropriate solution to the fault, using the relevant logistical support where appropriate, or escalates to a higher-level where necessary.
- Installing and configuring: installs and configures appropriate component and or systems appropriate to the organisation
- Diagnostic tools: selects the appropriate diagnostic tools to monitor, test and reacts to network performance
- Hardware and software: undertakes hardware or software upgrades appropriate to the organisation
- Interpreting specifications: interprets technical specifications for activities and maintains accurate records
- Providing technical support: responds effectively with customers and provides technical support to them in line with organisations process
- Documenting completed tasks: documents completed tasks in accordance with agreed organisational procedures
- Cabling: competently cables or connects equipment in line with technical requirements
- Installing: installs and work with a variety of digital communications mediums as appropriate to the organisation
- Has a knowledge of networks: data, protocols and how they relate to each other; the main routing protocols; the main factors affecting network performance including typical faults, and approaches to error control.
- Has an awareness of cloud services / solutions Has a knowledge of routers and switches
- Has a working knowledge of IT test or diagnostic equipment
- Has a working knowledge of the different types of cabling and connectivity
- Has a working knowledge of security principles including software, access, encryption and regulation
- Has a knowledge of the purpose of firewalls
- Has a knowledge of VPN and Remote Access Security
- Has a knowledge of data, including network architectures
- Has an awareness of back-up and storage solutions
- Has an awareness of service level agreements
- Understands the purpose of digital communication technologies
- Logical and creative thinking skills
- Analytical and problem solving skills
- Ability to work independently and as part of a team
- Can use own initiative · A thorough and organised approach to work
- Ability to work with a range of internal and external people
- Ability to communicate effectively orally and in writing in a variety of situations and at all levels with colleagues and customers
- Maintain productive, professional and secure working environment
Individual employers will set the selection criteria, but this is likely to include 5 GCSEs; other relevant qualifications and experience; or an aptitude test with a focus on IT skills
Level 2 English and maths will need to be achieved, if not already, prior to taking the end point assessment.
The duration of this apprenticeship is typically 24 – 30 months.
Professional Qualification / Recognition
This apprenticeship is recognised for entry onto the Register of IT Technicians upon confirming an appropriate SFIA level 3 professional competence and those completing the apprenticeship would then be eligible to apply for registration.
Originally published on Gov.uk, this information has been re-used under the terms of the Open Government Licence.";