PCSOs duties typically include:
- Developing personal, detailed, comprehensive, professional knowledge and understanding of the local communityin which they operate, in order to identify and support those in their community affected by offending (victims and witnesses) and those who may be particularly vulnerable or at risk (including those at risk from radicalisation as outlined in the Prevent Strategy). This support may be practical (e.g. linking with Prevent Engagement Officers where there is potential risk of radicalisation or relating to safety and security and compensation claims) or emotional (e.g. listening, reassurance). PCSOs must be able to assess individuals’ needs for further support, and identify and discuss possible sources of such support
- Proactively engaging with, and developing close working ties with the community, using appropriatecommunication methodologies and IT systems for fostering, promoting and maintaining channels of communication e.g. social media (Facebook, Twitter etc.); discussion forums; force websites; face-to-face whilst operating in the community; attending community/neighbourhood meetings; providing support to locally-inspired initiatives etc.
- Developing close working relationships with key groups, agencies (e.g. local authority, housing associations,schools, neighbourhood watch etc.) and individuals to identify and tackle issues such as anti-social behaviour and low-level youth offending
- Providing a consistent channel for multi-agency partners, other key community groups and individuals tocommunicate effectively with the police and thereby maximize the effectiveness of the service provided to the public
- Fostering, promoting and building rapport, trust and confidence with individuals across the community, providingadvice and guidance in support of their needs e.g. crime prevention advice, mediation between members of the community
- Working under the general direction of their supervisors and PC colleagues, and alongside multi-agency and localpartners, contribute to the planning, implementation, analysis and review of evidence-based policing initiatives which address community problems, issues or concerns. Sharing the outcomes of those initiatives with all key stakeholders, both inside and outside the service
- Gathering information and intelligence to assist and support law enforcement and community objectives
- Responding to incidents which require police action. Providing resolution to incidents within their authority e.g.low level offending and anti-social behavior, issuing fixed penalty notices. Where incidents are outside their authority they will seek to contain (prevent escalation) of those incidents until relieved by a qualified Police Constable
- Defusing situations where conflict exists or threats of conflict are present, using personal safety techniques andequipment e.g. calming communication/mediation with those at the scene, keeping a safe distance and using their police radio, until relieved by a suitably qualified colleague
- Attending court and giving witness testimony in relation to any incidents where they have personal knowledge or involvement
Skills - the PCSO will safely and lawfully be able to:
Foster, promote and maintain channels of communication and develop close working relationships with key groups, multi-agency partners and individuals across the community
Communicate effectively, in accordance with the varied needs of differing situations, individuals, groups and communities, including those who may be victims, witnesses and vulnerable people, supporting diversity and inclusivity through their communications
Provide initial support to vulnerable people and assess their needs for further support, including providing advice on accessing that support
Gather, handle and submit information and intelligence from a variety of sources to support law enforcement and to maximise policing effectiveness.
Work under the direction of their line managers and community-based Police Constables, contribute to developing, planning and implementing preventative and problem-solving policing approaches to local concerns and issues, including providing assistance to review, analyse and share the results of evidence-based initiatives
Work alongside partner organisations or as part of a multi-disciplinary team to improve, mitigate and solve community problems, issues or concerns
Provide an initial response to incidents (where necessary) in-line with legal and organisational requirements and the limits of their responsibilities, including appropriate planning (e.g. strategies for managing traffic flow), for responses based on analysis of all relevant information at hand
Provide support for victims and witnesses at policing incidents, including advice to identify and access sources of additional support (or accessing sources on behalf of individuals) and post-incident help, and where appropriate, delivering any necessary follow-up assistance.
Apply appropriate conflict management tactics e.g. appropriate communication (not ‘hands on’ physical techniques) where absolutely necessary and in-line with the powers bestowed on them, issued equipment (where applicable), the training they have received and organisational policy and procedure.
Knowledge - the PCSO will know and understand:
The ethics and values of the police service, including: duty of care, service delivery, employment practice, efficiency, effectiveness and value for money, the Code of Ethics, professional standards, and equality, diversity and human rights
The composition and diversity of individuals, groups and neighbourhoods in their community and ways in which they may help to develop partnership working to address local community and policing issues, problems or concerns
Appropriate methods and media for communicating with individuals, local and multi-agency partners across the community e.g. social media, face to face, neighbourhood meetings, email etc.
The principles of applying a preventative, evidence-based community policing approach to mitigate or solve community issues, problems or concerns
The legal and organisational requirements related to managing conflict and acting in a way which is likely to defuse potential conflict situations, including applying tactical (non-physical) options in line with their powers, training and issued equipment
The legal and organisational requirements (local policy) related to responding to incidents and performance of their PCSO duties relating to these responses, including enforcement activities such as e.g. issuing fixed penalty notices (FPNs) for anti-social behaviour, dog fouling and littering and any bylaws relating to their operational context e.g. railway related offences (British Transport Police)
The factors that affect vulnerable people (e.g. those at risk from radicalisation or those experiencing mental ill health; the elderly; children and those who may be being coerced, victims and witnesses) and how this may impact on their need for support, including where they may be able to access that support e.g. local Prevent body
The legal and organisational requirements relating to handling community and police information and intelligence
Behaviours - what is required?
Being accountable and taking ownership for own role and responsibilities, whilst being effective and willing to take appropriate, justifiable risks.
Maintain the highest standards of professionalism and trustworthiness, making sure that values, moral codes and ethical standards are always upheld, including challenging others where their standards fall below those expected.
Understand and effectively manage own emotions in stressful situations, understanding motivations and underlying reasons for own behaviour and that of others. Value diversity and difference in approaches to work, thinking and background, and treat people with sensitivity, compassion and warmth.
Curious and innovative
Have an inquisitive and outward-looking nature, searching for new information to understand alternative sources of best practice and implement creative working methods. Committed to reflecting on how own role is undertaken, learning from success and mistakes, to continuously review and adapt approach.
Work effectively with colleagues and external partners, sharing skills, knowledge and insights as appropriate to lead to the best possible results.
Supportive & inspirational leading
Uphold the police service’s values in day-to-day activities, providing inspiration and clarity to colleagues and stakeholders. Consider how the wider organisation and others are impacted, and help others to deliver their objectives effectively.
These vary from force to force. Typically a PCSO will be 18 or older, and is highly likely to have achieved a Level 3 qualification (or equivalent) and Level 2 in English and Mathematics (or equivalents) prior to entry.
Level 4 PCSO qualification offered by QAA and/or Ofqual regulated Awarding Organisations (AOs).
Apprentices without Level 2 English and Mathematics will need to achieve this level prior to undertaking the end-point assessment.
This apprenticeship standard is at Level 4.
No less than 1 year
This standard will be reviewed after 3 years.
Originally published on Gov.uk, this information has been re-used under the terms of the Open Government Licence.";