- Communicate effectively at all levels
- Be able to deal with customer conflict and challenge
- Be able to work as part of a team
- Ensure equality at all times – treat all customers as equals
- Prioritise your workload and manage customer expectations
- Correctly identify target pests and non-target species
- Complete site surveys / inspections to include identifying pests present, entry points and other factors that could attract or sustain pests at the location.
- Select and use monitoring and control measures most appropriate for a site, adhering to the risk hierarchy when using rodenticides
- Calculate volumes and areas for specific treatment types and comply with label and personal protection equipment requirements
- Use chemical and physical pest control devices and tools safely and effectively
- Abide by regulations and legislation requirements
- Make and explain appropriate recommendations and risks to customers to aid control and prevent re-infestation – including post treatment procedures
- Maintain and calibrate application and control equipment
- Maintain accurate documentation to assist customers with the audit processes and to maintain a log of activity for future reference.
- Dispose of pest control waste and carcasses adhering to legislation and / or regulation guidelines
- Be punctual
- Maintain an appropriate personal appearance
- Ensure work activity is prioritised and completed correctly
- Take ownership for keeping your service and product knowledge up to date.
- Decide on best methods of infestation control and be accountable for decisions made
- Make decisions in accordance with legislation, codes of practice and company policies
- Solve problems safely, efficiently and timely
- Know when and how to seek help
Knowledge and Understanding of:
- Organisational policies and procedures and how your role within the organisation impacts on others
- Your organisation’s different customer types (commercial, public sector, domestic etc)
- The impact of chemical pest control activity on the environment including air, water, plants, soil and wildlife
Health and Safety
- Personal responsibilities to yourself and others from pest control activity
- Requirements for working at height or in confined spaces, drains or under loading platforms
- Risks and types of disease and treatment
- The impacts of pest control on food safety
- The confines of relevant regulation and legislation and the requirement of product labels and data sheets to ensure the safety of yourself, those around you and the environment
- How to communicate effectively to all customer types, including senior management and operational staff within commercial businesses as well as residential homeowners
- The different needs and priorities of customers to ensure a positive customer experience
- Different methods of effective and professional communication
- Understand how to engage with customers (internal and external)
- The equipment and technology relevant to the job role including (but not limited to) digital devices (phones and tablets), basic safety kit, personal protection equipment (PPE), traps, sprayers, baiting boxes, torches and dusters.
- The application processes, monitoring and control procedures and communication requirements of all equipment and digital devices.
Pest Management and Control
- Integrated Pest Management and Control - a preventative, long-term, low toxicity means of controlling pests. Implementation of this strategy will require a bespoke solution dependent for each location.
- Reasons vertebrate and invertebrate (see overview section) pests need to be controlled
- Target vertebrate and invertebrate pests and non-target species biology, behaviour, habitats, impacts and evidence
- Life cycle of pests
- Carry out an effective site survey / inspection
- When and how to produce and use site and environmental Risk and COSHH assessments
- Different types and effectiveness of non-chemical and chemical controls for different vertebrate and invertebrate pest species
- Safe and effective courses of action for controlling current infestations
- Measures for maintaining pest free conditions including proofing and hygiene
- Segregation and disposal of waste generated as a result of pest control practices including humane despatch and disposal of carcases
- Customer facing and internal documentation required in line with current legislation, best practice and internal company requirements
- Understand your organisation.
- Understand your organisation’s systems and resources
- Demonstrate professional pride in the job through appropriate dress and positive and confident language
- Be able to organise yourself, prioritise your own workload and work to meet deadlines
- Demonstrate the company and industry values at all times
- Operate fairly, respectfully and with integrity
- Ensure equality by treating all customers as equals
- Achieve good product and service knowledge
- Think clearly and remain calm at all times
- Be conscious of peoples’ views and sensitivities regarding animals and pest control
determined by individual employers. Subject to Disclosure and Barring Service (DBS) checks. Typically apprentices will have a minimum of 4 GCSEs, grade C or above, (or equivalent) including Maths and English. Apprentices recruited without the minimum will be required to have achieved Level 1 English and Maths and take the test for level 2 prior to taking their end-point assessment.
This apprenticeship standard is a level 2
Duration of Apprenticeship
Must be a minimum of 12 months to complete, typically 18 months.
Professional Recognition and Career Progression
This standard is recognised by the British Pest Control Association (BPCA). The completion of this apprenticeship will lead to eligibility to become a BPCA registered Pest Control Technician.
Standard review date:
This standard will be reviewed after a maximum of 3 years.
Originally published on Gov.uk, this information has been re-used under the terms of the Open Government Licence.";