Quality service delivery: Consistently develops and delivers excellent service to customers, colleagues & advisers, supporting the products & services provided and adhering to TCF principles at all times. Has excellent attention to detail & provides a quality assurance check for the adviser firm.
Customer communication & relationships: Develops effective and enduring relationships with customers & key contacts through effective verbal/written/IT skills. Can handle & resolve issues. Can write reports that includes the necessary technical language but articulates in a way that clients understand.
Team working & collaboration: Understands role within team & impact on others. Consistently endeavours to support colleagues & collaborate to achieve results.
Planning & prioritizing: Demonstrates relevant level of skills to be able to provide thorough research & analysis. Can plan & prioritise work effectively in order to deliver good outcomes for both the customer & the business.
Using systems & processes: Consistently adheres to systems & processes using proficient IT skills, including risk, regulatory and governance requirements.
Financial Services Market: Demonstrates a deep understanding of the structure of the Financial Services market, including the role of the financial adviser, the paraplanner, product providers, support services & platforms
Regulatory & Compliance: Full understanding of the Financial Services regulatory framework, and the ethics and key principles of the advice process. Comprehensive knowledge of the systems and controls that are in place to protect the client and the company. Demonstrates full adherence to these systems and controls.
Products: Demonstrates an in-depth understanding of both financial products & financial planning tools. Can analyse which type and features of the financial products are appropriate to the client’s needs.
Systems and Processes: Understands and utilises all systems and processes required to deliver the role objectives. Has sophisticated awareness of how these fit within the wider company and the financial advice profession.
Honesty and Integrity: Truthful, sincere in their actions and doing the right thing (even when not the easiest)
Adaptability: Willingness to accept changing priorities and work patterns when new jobs need to be done, or requirements change
Enthusiasm: Shows drive and energy in their work, when things are going well and when challenges arise
Dependability: Meets personal commitments and expectations; eg completing work, timekeeping
Personal commitment: Proactive in their own development; commitment to the job and the profession
The apprenticeship will typically take 24-36 months to complete
Professional Qualifications / Recognition
This is a level 4 apprenticeship
The apprentice will be required to complete the Certificate in Paraplanning from Professional Bodies: Chartered Insurance Institute or FPSB UK/The Institute of Financial Planning:
The CII Certificate includes the following 4 examinations:
· Financial Service Regulation & Ethics (R01)
· Investment Principles & Risk (R02)
· Personal Taxation (R03) · Paraplanning (J09)
FPSB UK’s Certificate includes the following Examinations:
· Principles of Financial Planning
· Personal taxation paper
Link to professional registration: by passing the apprenticeship, professional registration can be achieved by application to the relevant Professional Body, with recognised status as follows: ‘Cert PFS (Paraplanning)’ with the Chartered Insurance Institute or ‘Accredited Paraplanner (APP)’ with the Institute of Financial Planning.
Originally published on Gov.uk, this information has been re-used under the terms of the Open Government Licence.";