Control/technical Support Engineer

Control /Technical Support Engineers primarily assist the smooth running of manufacturing activity in activities such as site maintenance. Typically they work closely with other production roles in a fast-paced and cost-conscious manufacturing environment, where complex problem solving is key.


During the Foundation stage, the apprentice must develop a solid grasp of the core mechatronics engineering skills. These skills will not only prepare the apprentice for the workplace in demonstrating that they have the required manual dexterity to do their core role but their competencies are transferable and can be built upon over time. The skills required are:  

  • Complying with statutory regulations and stringent organisational safety requirements  
  • Using and interpreting a range of engineering data sources and supporting documentation  
  • Understanding key performance indicators and utilising lean techniques to improve efficiency and effectiveness  
  • Supporting installation, testing and commissioning of a wide range of equipment as needed  
  • Carrying out complex fault diagnosis and repair on high technology engineered systems  
  • Maintaining mechanical, fluid and pneumatic power equipment  
  • Maintaining electrical, electronic and process control equipment  
  • Minimising machinery downtime by carrying out preventative planned maintenance  
  • Confirmation testing and subsequent smooth handover of equipment & plan

During the development phase they would hone their general engineering skills, along with, maintenance and manufacturing principles and their applications in industry, investigation and interrogation skills for software applications. With all of these skills, they will be using a logical and systematic approach.

On successful completion of the above, the apprentice will then progress to develop their skills in:  

  • Leading complex maintenance or technical support activities  
  • Carrying out testing and calibration of instrumentation control equipment  
  • Carrying out maintenance activities on electrical equipment.


The apprentice would complete a HND or Foundation Degree which would provide the foundation stage of the knowledge elements in the competence qualification. It will support the fundamental scientific and mathematical principles that equip apprentices with the understanding required to operate effectively and efficiently at high level within this sector. As a core the engineer needs to cover around 960 academic Guided Learning Hours, in order to have a solid grasp of:  

  • Analytical, mathematic and scientific methods for engineers  
  • Project design, implementation and evaluation  
  • Instrumentation and control principles and applications  
  • Mechanical, electrical, electronic, process control and digital principles and applications  
  • Applications of pneumatics and hydraulics  
  • Health, safety and risk assessment in engineering  
  • Industrial control systems and applications  
  • Materials and manufacturing processes  
  • Product improvement and engineering project management


Modern high value engineering organisations require their apprentices to have a set of occupational behaviours that will ensure success both in their current and future roles and in meeting the overall company objectives. These required behaviours include:

  • Safety mindset: This occupation sits within an industry with a high level of safety critical activities. There has to be strict compliance and a disciplined and responsible approach to manage, mitigate and avoid risk.
  • Strong work ethic: Positive attitude, motivated by engineering; dependable, ethical, responsible and reliable. Logical approach: Able to structure a plan and develop activities following a logical thought process, but also able to quickly “think on feet” when working through them.
  • Problem solving orientation: Identifies issues quickly, enjoys solving complex problems and applies appropriate solutions. Has a strong desire to push to ensure the true root cause of any problem is found and a solution identified which prevents further recurrence.
  • Quality focus: Follows rules, procedures and principles in ensuring work completed is fit for purpose and pays attention to detail / error checks throughout activities. Personal responsibility and resilience: Motivated to succeed accountable and persistent to complete task.
  • Clear communicator: Use a variety of appropriate communication methods to give/receive information accurately, and in a timely and positive manner.
  • Team player: Not only plays own part but able to work and communicate clearly and effectively within a team and interacts/ helps others when required. In doing so applies these skills in a respectful professional manner.
  • Applies Lean Manufacturing Principles: Continuous improvement in driving effectiveness and efficiency
  • Adaptability: Able to adjust to different conditions, technologies, situations and environments.
  • Self-Motivation: A ‘self-starter’ who always wants to give their best, sets themselves challenging targets, can make their own decisions.
  • Willingness to learn: wants to drive their continuous professional development
  • Commitment: Able to commit to the beliefs, goals and standards of their own employer and to the wider industry and its professional standards. 

Entry Requirements

Individual employers will set the selection criteria for their Apprenticeships. In order to optimise success candidates will typically have 5 GCSE's at Grade C or above, including Mathematics, English and a Science, Technology or Engineering related subject, as well as A Levels at grade C or above in both a Mathematical based subject and a Science, Technology, Engineering or additional Mathematics related subject, or 90+ credits in an Engineering BTEC at level 3. 


Typically the duration of this apprenticeship is 5 to 6 years. This duration may be reduced for a candidate with previous relevant experience and/or someone already part qualified. Alternatively this may also be a progression route from a relevant Advanced Apprenticeship.

Professional Qualification / Recognition

This standard has been designed to meet the professional standards of the Engineering Council for initial registration as an Engineering Technician (Eng Tech) in partnership with the Institution of Mechanical Engineers. Further professional development and registration is subject to candidates successfully completing the appropriate learning, developing the appropriate competence, and undergoing professional review.? The Apprenticeship is set at Level 6.

Originally published on, this information has been re-used under the terms of the Open Government Licence.


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