Bicycle Mechanic

Occupation overview

Building, repairing and servicing all kinds of bicycles

Occupation summary

This occupation is found in the bicycle industry, which in the United Kingdom employs several thousand people. Bicycle mechanics may work in independent bicycle shops, hire centres, bicycle workshops and larger non-specialist retailers, as well as for sports clubs, race teams and bicycle-tour operators and other bicycle related organisations. Cycling is on the increase as a means of transport and as a leisure activity, with an increasing range of bicycles on offer – some with complex technology, making it an exciting and varied industry to work in. 


The broad purpose of the occupation is to build, repair and service all kinds of bicycles – for example road, mountain, hybrid, recumbent, disabled adapted, electric and other human powered road and off-road vehicles. As a definition, bicycles are human powered road vehicles with a varying number of wheels; this can include uni-cycles, tricycles, quadricycles and so on. Electric bicycles are electrically assisted or adapted bicycles as opposed to electric motorcycles. They work in bicycle shops, dedicated workshops, in the field for bicycle racing teams or independently as mobile mechanics and other areas where bicycles play a prominent part. 

When a bicycle is brought in for repair or service or when an ‘in-house’ bicycle needs to built, rebuilt or repaired, they run diagnostic tests to determine the cause of the problem, and then take the necessary steps to fix it. When parts aren’t available to hand, they will instigate the order for them to be obtained from a distributor or manufacturer. Sometimes bicycle repairs can be as simple as replacing cables or tyres, but sometimes they can require more complicated procedures like adjusting a frame or repairing brakes and gears. They may build bicycles or wheels from scratch. Whether a repair or build they need to complete safety checks. They may or may not interact with customers depending on the workplace, this may include talking to the customer to help identify the fault, providing estimates – recommending when it is economically viable to repair and/or the handover of the built/repaired bicycle with an explanation of the work completed. They will need to complete documentation, for example relating to the work completed or warranty claims. 

In their daily work, an employee in this occupation interacts with other bicycle mechanics (depending on size of operation) and suppliers; interacting with customers/clients is usually part of the role.

An employee in this occupation will be responsible for responsible for completing work under the supervision of a senior mechanic or other management structure depending on the organisation. The work can be physically demanding and involves using various tools and chemicals, like cleaning products and greasing agents. Working in a manner that ensures the health and safety of self and others is essential.

Occupation duties

Duty

Duty 1 Build a bicycle from scratch to a customer’s/client’s specification

Criteria for measuring performance

Accuracy, especially safety

Adherence to legislation, manufacturers manuals and employer procedures

KSBs

K1 K2 K4

S1 S2 S3 S4 S5 S6 S7 S8 S9 S10 S11 S12 S13 S14 S15 S16 S17 S18 S19 S20 S25

B1 B2 B3 B4 B5 B6 B7 B8

Duty 2 Identify problems with a bicycle and discuss solutions with the customer/client

Criteria for measuring performance

Accuracy, especially safety

Adherence to legislation, manufacturers manuals and employer procedures

Customer Service Skills

Operational Procedures and paperwork

KSBs

K1 K2 K4 K5 K6 K7 K8 K9 K10

S1 S19 S20 S21 S22 S23 S24

B1 B2 B3 B4 B5 B6 B7 B8

Duty 3 Estimate the cost of repairs and give quotes; advising on economic viability

Criteria for measuring performance

Accuracy, especially safety

Adherence to legislation, manufacturers manuals and employer procedures

Customer Service Skills

Accuracy in terms of cost and time estimates

KSBs

K4 K5 K11

S19 S20 S21 S22 S23 S24

B1 B2 B3 B4 B5 B6 B7 B8

Duty 4 Carry out a bicycle service and safety checks

Criteria for measuring performance

Accuracy, especially safety

Adherence to legislation, manufacturers manuals and employer procedures

Adherence to employer policies

Delivered in line with customer requirements and expectations

KSBs

K1 K2 K3 K4 K12

S1 S2 S3 S4 S5 S6 S7 S8 S9 S10 S11 S12 S13 S14 S15 S16 S17 S18 S19 S20 S21 S22 S23

B1 B2 B3 B4 B5 B6 B7 B8

Duty 5 Carry out repairs and replace parts, for example changing brake cables and chains

Criteria for measuring performance

Accuracy, especially safety

Adherence to legislation, manufacturers manuals and employer procedures

Adherence to health and safety policies

Adherence to costing both internally and with the client

Delivery within a timescale suitable to the employer and the client

KSBs

K1 K2 K3 K4 K12

S1 S2 S3 S4 S5 S6 S7 S8 S9 S10 S11 S12 S13 S14 S15 S16 S17 S18 S19 S20 S21 S22 S23 S24 S25

B1 B2 B3 B4 B5 B6 B7 B8

Duty 6 Clean, degrease and lubricate bicycle parts

Criteria for measuring performance

Accuracy, especially safety

Adherence to legislation, manufacturers manuals and employer procedures

Adherence to hazardous materials legislation

Adherence to extant recycling rules and regulations

KSBs

K1 K2 K4 K8 K13

S17 S25

B1 B2 B3 B4 B5 B6 B7 B8

Duty 7 Give advice to customers/clients, including the sale of bikes, parts and accessories

Criteria for measuring performance

Accuracy, especially safety

Adherence to legislation, manufacturers manuals and employer procedures

Adherence to and knowledge of extant recycling rules and regulations

Delivery of good customer service

Advice delivered clearly and succinctly

KSBs

K1 K2 K3 K4 K6 K10 K13 K14 K15

S19 S20 S21 S22 S23 S24

B1 B2 B3 B4 B5 B7 B8

Duty 8 Take bookings for repairs and process paperwork via paper or computerised systems

Criteria for measuring performance

Accuracy, especially safety

Adherence to legislation, manufacturers manuals and employer procedures

Adherence to employer policies and procedures

KSBs

K5 K6 K7 K16

S19 S20 S21 S22

B1 B2 B3 B4 B5 B6 B7 B8

Duty 9 Support retail/contractual processes and warranty claims

Criteria for measuring performance

Accuracy, especially safety

Adherence to legislation, manufacturers manuals and employer procedures

Accurate knowledge of manufacturers warranties and internal warranties

KSBs

K1 K2 K3 K4 K17

S1 S2 S3 S4 S5 S6 S7 S8 S9 S10 S11 S12 S13 S14 S15 S16 S17 S18 S19 S20 S21 S22 S23 S24 S25

B1 B2 B3 B4 B5 B6 B7 B8

Duty 10 Maintain and adhere to the industry standards and/or best practice for quality control over their own work and take an active role in general workshop quality control.

Criteria for measuring performance

Accuracy, especially safety

Adherence to legislation, manufacturers manuals and employer procedures

Adherence to hazardous materials legislation

Adherence to extant recycling rules and regulations

Knowledge and understanding of health and safety

Maintaining a positive attitude

KSBs

K17 K18 K19 K20

S17 S25

B1 B2 B3 B4 B5 B6 B7 B8

Duty 11 Maintain bicycle mechanic tools and equipment; and workshop tidiness

Criteria for measuring performance

Adherence to employer procedures

Adherence to hazardous materials legislation

Adherence to recycling rules and regulations

KSBs

K8

S25

B1 B2 B3 B4

Knowledge

K1: The types, applications and unique characteristics of all types of bicycles, tricycles, recumbent and other pedal, hand and electrically-assisted powered bicycles (e-bikes), other derivatives and the associated technology 

K2: Diagnostic and assessment principles required to service, repair and modify the mechanical aspects of bicycles to meet manufacturer specifications and customers’/clients’ requirements 

K3: The latest developments to bicycles, bicycle components and tools and equipment 

K4: Legislation and required compliance within the bicycle industry, including bicycle Regulations (e.g. BS ISO 4210.2 (2015), standard for electric bikes EN15194 (2015), and all future modifications/updates; the safe disposal/recycling of associated waste (including waste oils, cleaning fluids, batteries, tyres, etc.) 

K5: Bicycle repair shop operations including ordering, stock control, correct use of documentation such as receipts, order forms, repair forms 

K6: Types of customer interaction and customer service techniques including when to contact the customer, the tone that should be adopted, appropriately timed and follow up communication – both verbal and well written; adjusting approach to take account of customers’/clients’ needs including cultural requirements 

K7: Principles of selling and upselling bicycle and bicycle products and calculating discounts 

K8: Health & Safety legislation, policy and practice; manual handling, Control of Substances Hazardous to Health (COSHH); how to ensure the safety of customers and mechanics (risk/hazard identification); correct use of Personal Protective Equipment (PPE) 

K9: Operation of manual/computer booking systems and EPOS (Electronic Point Of Sale) systems 

K10: The rights and responsibilities of an employee and employer, including awareness of Equality and Diversity Legislation 

K11: Costing principles, cost hierarchy of appropriate parts, assessment of component compatibility, time required to fix; summarising in a quote 

K12: Manufacturer specifications - when and where to use them 

K13: Principles of handling hazardous goods including Lithium ion batteries, their safe handling, storage & shipping of damaged items, emergency procedures, knowing when to ask for third party advice 

K14: Standard operating functions of bicycles in normal use, when failed or is not fit for purpose, such as parts that regularly break or go missing and need to be replaced, including chain wear features 

K15: Duty care to customers e.g. Health & Safety 

K16: Information technology applications used in the bicycle workshop environment, including excel, databases and search engines 

K17: Manufacturers’ and organisations’ warranty policies, what they cover and what they don’t and procedures that must be followed 

K18: Project management techniques; planning and the importance of meeting project deadlines 

K19: Investigating causes of defects and maintenance issues; problem solving 

K20: Who to contact about common defects and how to address them 

Skills

S1: Use specialist bicycle diagnostic equipment to identify fault and formulate a plan to solve the problems; identifying when it is uneconomical to proceed 

S2: Use cycle workstand correctly to safely and securely hold a bicycle on the appropriate part of the frame 

S3: Service a cup and cone type hub, identifying worn parts and correct replacements 

S4: Remove and replace sealed cartridge bearings using appropriate tools 

S5: Service cable operated brake systems, correctly sizing and routing cabling using the correct spare parts and torque settings 

S6: Bleed open/closed hydraulic brake systems 

S7: Service derailleur gear systems, correctly sizing and routing cabling using correct spare parts and torque settings; straighten a derailleur hanger 

S8: Tap the crank arm threads 

S9: Identify the different standards of cranks and bottom brackets; remove and replace crank arms, bottom brackets and tap and face the bottom bracket shell 

S10: Identify chain wear; assess compatibility issues, taking account of chain line and correctly split and install a quick link based chain 

S11: Tape road handlebars 

S12: Remove and replace a set of forks, taking account of the correct way to cut a fork steering column to size. Hydraulic fork servicing, disassemble/clean stations and cartridges and re-grease properly 

S13: Remove, replace and service a headset, taking account of sizing standards 

S14: Perform alignment checks to a bicycle frame 

S15: Hand-build a wheel of differing complexities (for example from simple 3-cross to manufacturer specific wheel systems) in the patterns required for non-disc, front disc and rear disc to the required tolerance and correctly dished and tensioned 

S16: Set up, servicing and adjustment of internal hub gears 

S17: Conduct quality assurance check of build/repair work completed 

S18: Complete handover once of completed build/repair is finished, including advising on further and future work required, changes to operation, required on-going maintenance and complete paperwork as appropriate

S19: Serve customers/clients on any required area of the store; refer them on to a more senior colleague or to ask for help; seek after market sales 

S20: Communicate via suitable means with customers (telephone, text, email, social media) in order to ensure good service is maintained 

S21: Use catalogues (hard copy and online) to identify parts and order to fulfil customers needs 

S22: Use manual system and workshop diary and complete any associated paperwork 

S23: Deal with complaints, following employer and manufacturers policies 

S24: Identify when something has failed or is not fit for purpose 

S25: Maintain proper tool maintenance and general workshop cleanliness and tidiness 

Behaviors

B1: Have a safety first behaviour – always use appropriate safety equipment and PPE and has customers’ safety in mind 

B2: Work efficiently as a member of the workshop team; takes account of deadlines; takes responsibility to deal with or report issues 

B3: Behave in an manner that aligns with the company ethos, including prompt timekeeping, smart presentation of self and working area and good personal hygiene 

B4: Takes responsibility for keeping own knowledge and skills up to date 

B5: Act with integrity, honestly advising customers; demonstrates a passion for bicycles 

B6: Acts as a responsible advocate for the business 

B7: Results–driven attitude, working in an effective and efficient manner in order to comply with contractual terms and customer expectations 

B8: Receptive to constructive feedback from peers & management and proactive in giving appropriate feedback to others 

Qualifications

English & Maths

Apprentices without level 1 English and maths will need to achieve this level and apprentices without level 2 English and maths will need to take the tests for this level prior to taking the end-point assessment. For those with an education, health and care plan or a legacy statement, the apprenticeship’s English and maths minimum requirement is Entry Level 3. A British Sign Language (BSL) qualification is an alternative to the English qualification for those whose primary language is BSL.

Duration (months):

18

Occupational Level:

2

Review

This standard will be reviewed after three years.

Originally published on Gov.uk, this information has been re-used under the terms of the Open Government Licence.

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