Home Service Apprenticeship Programme - Brentwood, Dagenham and Hackney - May 2022

  • Employer Sky
  • Job type Advanced Apprenticeships
  • Salary £21,350
  • Deadline 31/03/2022

  • Entry requirements GCSEs
  • Locations Brentwood,Dagenham,Hackney
  • Qualifications gained Professional Qualification
  • Date published 10/12/2021

We’re Europe’s biggest entertainmentbrand. Think top-quality shows. Breaking news. Innovative tech. Must-have products. Join us as a Home Service Engineer and you’ll enjoythe freedom and support you need to make an impact: making fans of the products you love, hitting targets and delivering cracking customer service. Expectindustry-leading benefits. Plus, experiences you’ll only find at Sky.

About the programme

You’ll be part of a supercharged Home Service Teamwho work in our customers’ homes and businessesacross the UK. Your role will be to install, service anddemonstrate our incredible TV and broadband products. Andonce the technical work is done, you’ll be excited to showcase what’s possible in a fun and inspirational way ensuring our customers receive an amazing experience every time.

Our programme offers roles across the UK and, no matter where you join, you’ll get seven weeks of both face-to-face and virtual training to learn the skills and knowledge required for the role. And you’ll pick up the ropes from a role model by shadowing them for six months of your apprenticeship.

As an Apprentice with us you’ll be fully supported to achieve a nationally recognised Customer Service qualification by the end of your first 15 months at Sky.  In your first four weeks, you’ll be fully supported by a learning specialistin our Start@Sky programme – learning all about our how we deliver outstanding customer service, making you an expert in thisfield. We’ll also assign you a buddy and assessor to guide you through your day-to-day tasks.

What you’ll be doing

  • Installing our TV and Broadband products in customer and business premises
  • Service and problem solve our equipment as you install
  • Ensuring Customers understand and use the technology to receive the best experience
  • Keeping the customer atthe heart of all thatwe do
  • Delivering the best service in the country in every interaction
  • Working towards targets across several business measures.

Postcode areas

Brentwood: CM13 1, CM132, CM13 3, CM14 4, CM14 5, CM14 9, RM11 3, RM14 1, RM14 3, RM3 0 RM3 9.

Dagenham: IG11 0, IG11 7, IG11 9, IG3 9, RM10 7, RM10 8, RM10 9, RM8 2, RM8 3, RM9 4, RM9 5, RM9 6, RM9 9.

Hackney: E1 5, E2 0, E2 6, E2 7, E2 8, E2 9, E3 2, E35, E5 0, E5 8, E8 1, E8 2, E8 3, E8 4. E9 5, E9 6, E9 7, N1 3, N1 4, N1 5, N16 7, N16 8.

Programme facts

  • This apprenticeship programme is 18 months
  • Level 2/3 Customer Service Practitioner Qualification
  • You’ll roll off this programme into a permanent position with Sky.

What you’ll need to be

You’ll need a minimum of two GCSEs A* – C (or equivalent grades 9-4) if you’re applying for a role in England.

  • Great at building and maintaining relationships
  • Passionate about Sky and hungry to learn
  • Collaborative and great with people
  • Approachable and adaptable
  • Attention focussed and thorough
  • A full UK manual driving licence (with no more than 6 points)
  • Flexible worker. You’ll have a set shift pattern, but it mayinclude some bank holidays, evenings and weekends.

Your initial month of employment will our dedicated Home Service Engineering training programme. This has been designed to give you the customer engagement and practical skills needed for this role. We therefore request that no holiday is booked during this time.

The application process

First, complete our short application form by entering your details.

Once your application hasbeensubmitted you’ll be invited to the next stage (so look out for our email, you may need to check your junk mail just in case) which is a series of Situational Judgement Questions. If you are successful at this stage, you’l l be invited to complete a telephone interview.

The final stage of your applicationwill be a digital assessment day. You’ll have the opportunity to impressus through a variety

of tasks, which may include a group discussion, anindividual interview, and smaller programme related exercises.

Once you’ve completed your assessment day, we’ll let you know when you can expect to hear back from us.

What you’ll get

Starting salary from £21,350. We want you to feel as confident as possible when talking about our products and services, so you’ll get a iPad, mobile phone and Sky-branded vehicle. You'll enjoy free Sky Q, 27 daysannual leave and 3 bank holidays, private health and dental care, life insurance, a generous pensionand a range of high street discounts. We’ll also fully fund your qualification andassociated training through the programme.

How you’ll grow and be supported

Be Brilliant - How? We give you freedom. Support. The chance to try things your way – forging your ideal career path or developing something totally new. It means you can do more. Make an impact. Get noticed. And it means with the right attitude, anything’s possible.

Development - Your learning and development plan has been designed to give you key learning milestones on your career journey. These could be digital activities, online webinars, or evenface to face workshops.

Support Network - Whatever path you choose we’ll be right there with you. You’ll getto teamup with an Apprentice who’s been there and done it and have a manager and apprentice Skills Coach who’ll stretch and guide you to where you want to go. All this plus the support of the Early Careers team who will be on hand from your first day through to the start of your post- programme career journey.

Why Inclusion is important

It’s our people that make Sky Europe’s leading entertainment company. That’s whywe work hard to be aninclusive employer, so everyone at Sky can be their best. CV’s aren’t everything. We’re more focused on who you are and the potential whatyou’ll bring to Sky.

We celebrate diversity because different people, with different perspectives make Sky a better business. Our customers are incredibly diverse, so we shouldbe, too.

So why wait?

We'll keep our roles open until we have filled all positions. But things move quickly round here, so we would recommend applying early to avoid disappointment.

If you’re successful inyour application for this role, your appointment will be subjectto receiving a positive outcome from your Criminal Record Check and pre-employment medical.


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